Guarantee

Our warranty is the best in the industry.

14 Day Money Back Guarantee

  • We offer a 14 Day money back guarantee for our new sinch-fitting design of Hair Extensions only. The guarantee starts from the day your products ship. The guarantee is valid for returns where the plastic see thru box containing the product remains UN-Opened. If the plastic see thru box is opened for any reason the money back guarantee becomes forfeit. If you need to return a product please click here.

Exchanges

  • We allow for an exchange on our slip it on design if you purchased the wrong color - there will be a service fee incurred. You must contact customer support for color exchanges.
  • All products will be inspected by our Returns/Exchanges Department.
  • We cannot give a refund or exchange for another product after the warranty has been fulfilled but we can sell you another product at a heavy discount.

Refunds & Exchange Products
Product Refunds (14 Day Warranty):

  • If you wish to return the product within the 14 Day Warranty period from the ship date we will charge for synthetics 15% or $8 processing fee whichever is greater.
  • You will need to go through our RMA Process and return the product with the packaging. You are responsible for shipping the product back to us undamaged.
  • In order to receive the 14 Money Back Guarantee, plastic see thru packaging containing your hair extension must NOT be opened for any reason.
  • After we receive the product and inspect it, the balance will be credited back to your credit card minus the processing fee and shipping charges.
  • All shipping costs for returned merchandise will be paid for by the customer, we will not reimburse for the shipping cost.
  • The product must be returned for inspection within 10 days of the RMA for a refund.
  • Any product returned after the 14 Day Warranty period will not be eligble.
  • The customer is responsible for shipping the item back with a tracking number. We are not responsible for lost merchandise in transit back to us. We recommend insurance.
  • If the plastic packaging holding the product has been opened or product has been received damages in transit we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
  • You cannot cut, color, curl, flat iron, wash / dry or blow dry the hair. If any of these things have been done we cannot give a refund or exchange- we will ship the hair back to the customer at their expense.
  • There are no refunds or exchanges on the original design hair extensions. Refunds or exchanges will be provided for manufacturing defect only.

 

Product Exchanges for faulty products (within 14 Days of initial ship date):

  • If you wish to receive an exchange from a defective or faulty product within the 14 Days guarantee period from the ship date, you must go through our online RMA process at /returns/.
  • After verification that the product is faulty we will send out a replacement product as soon as possible.
  • The buyer is responsible for the shipping fee back to us. We will offer a $5 credit for the shipping fee back to us.
  • We are responsible for the reshipping fee.
  • Your 14 Day Guarantee start from the ship date.

Purchased Wrong Product:

  • If the buyer purchased a wrong product, then the buyer may get an RMA for a refund by clicking here and the refund policies apply.
  • The buyer may only receive their money back if the plastic packaging remains UN-Opened.
  • The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
  • If the buyer places another order for the correct product and writes the new order number in the notes of the RMA section then processing fee will be waived.
  • The buyer is responsible for any new shipping fees that may be applicable at the time.
  • The return policies apply that are listed above.

Company Shipped Wrong Product:

  • If we have mistakenly shipped a wrong product, then we will reship the correct product depending on availability of the product in stock.
  • The buyer must inform us within the first 10 days of delivery.
  • Depending on the type of product, our customer service team will request for additional information for clarification and confirmation. In addition we may request for a photographic proof.
  • The product must be returned with our RMA number within 10 days.
  • Upon receiving the product we will ship the correct product immediately. (If you provide a tracking number that the product has been shipped back to us we will immediately ship out your correct product)
  • We will reimburse $5 for the return shipping fee.

Lost Orders:

  • A product is considered lost if it does not reach the buyer after 2 weeks of delivery.
  • If the tracking number shows that it was delivered to your address, we are no longer liable. You must contact the shipping company with the tracking number that we supply.
  • If the tracking number states that it was not delivered, you will need to fill out an affidavit, sign it and email or fax back to our customer service department and we will reship the package. We have the right to wait an additional 2 weeks for investigation with the shipping carrier.
  • We are responsible for the reshipping fee.

Damaged or Stolen Product From Shipping:

  • A product is considered damaged from shipping when the shipping company includes a letter that the packaged was torn open and damaged by the shipper. You must contact our customer service department and fill out an affidavit to be signed and sent back to us.
  • A product is also considered damaged when the product has cracks or physical visual damage.
  • A product is considered stolen from shipping when the shipping company includes a letter that the packaged was torn open and the content is missing. You must contact our customer service department and fill out an affidavit to be signed and sent back to us.
  • Once we receive the damaged product, a signed affidavit, and a letter from the shipping carrier for the damaged or stolen product, we will reship another product at our cost.
  • Damaged product(s) must be returned within 10 days of RMA. If they are not received within 15 Days then there will be an additional $10 fee.
  • The buyer is responsible for shipping the original product back to our company. We will not reimburse the shipping fee.

Wrong Address & Undeliverable Address:

  • If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we process orders quickly.
  • If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible. This would be considered a Lost Order (see Lost Order in our policies). We will not issue a refund.
  • If the order is returned to us due to an undeliverable address (or other unknown reasons), then the buyer may request for a reshipment. The buyer is responsible for the current shipping and handling fees and we will waive the processing fee.
  • If the buyer has provided a wrong address and the order is returned to us, then the buyer may request to cancel the order. The buyer is responsible for the current shipping/handling fees and the processing fee.

Cancelled Order:

  • If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
  • If the order cannot be intercepted, then the "Non Defective Product Refunds (15 Days warranty)" apply. When receiving the package you can write "Refuse Delivery" on the package and give it back to the shipping carrier.
  • If the order can be intercepted, then we will cancel the order and refund the full amount.

Backordered Product:

  • If the buyer does not want to wait for a backorder product any longer, we will issue a full refund.

International Orders:

  • We currently only offer United States Postal Services (USPS) International shipping method. USPS do not offer any tracking number with this shipping method. We are currently working on offering other international shipping methods such as UPS or FedEx in the future, however it is not available at this time. The delivery time will vary due to customs and usually take 2-4 weeks.
  • If you chose to buy from us and have it shipped internationally we will send you an email once your order is placed online to confirm your correct shipping address.
  • We will also require that you agree to our term and condition should a product gets lost in transit which we have no control over. There will be no refunds once you agree to us shipping the product. We are no longer liable once it leaves our warehouse.
  • International shipping fee is $25.50 for most countries, please see current rate during checkout.

Other Disclaimers:

  • If the product has been damaged from accidents other than usage or damages in transit or the plastic packaging containing the product has been opened we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer or user's part.
  • We will provide a Returned Merchandise Authorization (RMA) number for each product that needs to be returned. We do not allow returns without first going through our online RMA process of getting a number.

Instruction for Returning Product and RMA:

  • Please click here to get an RMA number BEFORE returning the product.
  • Products without RMA number will not be accepted - we have the right to refuse shipments or charge the customer a $10 processing fee.
  • Write the RMA number on the front of the package.
  • Always include a copy of your RMA sheet. If you lost your RMA sheet you can write on a piece of paper your original order number and we can process your RMA - only if you already have processed your RMA online and lost your sheet or did not print it out.
  • The customer MUST return the product with the RMA number to us within 10 days. The RMA number will expire after 10 days. If the RMA number expires, you MUST go online to get another RMA number and the same policy will apply.
  • The customer is liable for shipping the item back with a tracking number. We are not responsible for lost merchandise in transit back to us. We recommend insurance.
  • If you need us to ship it to a different address other than what we have on file, you will need to call one of our customer service representative during normal business hours and request a change of ship to address. You can also change the shipping address before the order ships by logging into /shipping/.
  • Please allow up to 5 business days to process your returns or exchanges (once we receive your merchandise with your RMA).
  • Please send your return package to the following address:

My Easy Extensions
Attn: Returns/Exchanges Department
23785 El Toro Rd Box #411
Lake Forest, CA 92630
USA

 

14 Day Money Back Guarantee!
On New Design Only
Policies | Guarantee | About Us | Contact Us | Checkout  
© 2014 myeasyextensions all rights reserved.